Terms and conditions

SIA “FIXMATT”, Registration No. 40203483316, Skanstes iela 50, Riga, LV-1013, hereinafter – the online store – provides the content available on the website and supplies goods/services in accordance with the Terms of Use set out below.

1. General provisions If a consumer purchases goods/services via the website, such mutual agreement is considered a Distance Contract and is governed by the laws of the Republic of Latvia regulating distance contracts, including, but not limited to, the Republic of Latvia Consumer Rights Protection Law, the Cabinet of Ministers Regulations “Regulations on Distance Contracts” and other applicable laws.

2. Placing orders Prices and specifications of products sold in the online store are shown next to the products. To place an order, add the desired products to the shopping cart. Complete all required fields and choose the preferred delivery method. The total order cost including delivery will then be displayed on the screen. Make the payment to complete the order.

3. Payment terms The currency on the website is euro. Purchases may be paid: 3.1 by bank transfer to the Seller’s account specified in the VAT pro forma/invoice; The contract enters into force upon successful payment to the online store’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the paid amount will be refunded as soon as possible, but no later than 14 days after notification.

4. Delivery terms Goods are delivered within the territory of Latvia. If the Buyer selects delivery, the goods are delivered by a transport company at the Buyer’s expense. All duties and taxes payable to receive the shipment at the delivery destination shall be borne by the Buyer. Delivery costs are shown prior to order confirmation. Purchased goods are delivered to the address specified by the Buyer within 2–3 business days. In exceptional cases we reserve the right to dispatch goods within up to 45 calendar days, notifying the customer accordingly.

5. Right of withdrawal

5.1 A Buyer who is a consumer (a natural person) has the right to exercise the right of withdrawal without giving any reason and unilaterally withdraw from the Contract by returning the received Goods within the period specified in clause 5.3 below. This means that within the specified period the Buyer, having reconsidered or for any other reason deciding to withdraw from the Goods, has the right to notify the Seller of the request to return the goods to the Seller and receive a refund. Return shipping costs are borne by the Buyer.

5.2. The Buyer (consumer) may not exercise the right of withdrawal and may not return Goods in the cases specified in paragraph 22 of the Cabinet of Ministers Regulations No. 255 of 20.05.2014 “Regulations on Distance Contracts”, including when:

a) The good is manufactured according to the Buyer’s specifications or the good is clearly personalized (tailored to the Buyer’s personal needs);

b) The good is perishable or has a short shelf life;

c) The Buyer has unsealed the packaging of a good which cannot be returned for health or hygiene reasons;

d) The good, by its nature, becomes inseparably mixed with other items after delivery;

e) The Buyer has unsealed audio recordings, video recordings, or computer software packages;

f) Newspapers, periodicals, or magazines are delivered, except when delivered under a subscription agreement.

5.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and receive a refund by exercising the right of withdrawal applies only to consumers (natural persons) and arises from the day the Contract is concluded, as defined in clause 3. Quality Goods may also be returned after this period in specific cases indicated by the Seller when selling the Good.

5.4. The 14-day withdrawal period is calculated as follows:

a) for purchase of a single Good – from the day the Buyer or a third party other than the carrier indicated by the Buyer has received the Good;

b) if the Buyer ordered several Goods in one order delivered separately – from the day the Buyer or a third party other than the carrier indicated by the Buyer has received the last Good;

c) if a Good consisting of several lots or parts is delivered – from the day the Buyer or a third party other than the carrier indicated by the Buyer has received the last lot or part;

d) for contracts for regular delivery of Goods – from the day the Buyer or a third party other than the carrier indicated by the Buyer has received the first Good. If the end of the period falls on an official public holiday in the country, the right of withdrawal may be exercised until the next working day following that deadline.

5.5. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or submitting a written statement in free form stating the Buyer’s decision to withdraw from the Contract, or by filling in the withdrawal form. The withdrawal notice or the withdrawal form must be sent electronically to: info@fixmatt.lv. Upon receipt of the Buyer’s electronic notice, the Seller will promptly send confirmation of receipt to the Buyer’s e mail.

5.6. The Buyer must return or hand over the Goods to the Seller or to a person authorized by the Seller immediately, but no later than 14 days from the date the Buyer sent the withdrawal form or notice to the Seller. The period is deemed observed if the Buyer hands over or sends the Goods back before the 14-day period expires. The Buyer bears the return shipping costs.

5.7. The right to return Goods may be exercised only if the withdrawal period set out in clauses 5.3 and 5.4 has not expired.

5.8. The Buyer has the right to examine the Goods to determine their nature, characteristics and functioning, but the use of the Goods for such examination should be limited to what would be allowed in a physical shop.

5.9. The Buyer is liable for any diminished value of the Goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Goods, including, but not limited to, the cases described in clause 5.10.

5.10. Returned Goods must not be damaged or used beyond what is necessary to ascertain their nature, characteristics and functioning. The Buyer should try to preserve the original packaging, authentic labels and protective bags. Goods must be returned complete with the same accessories supplied, and with the instruction manual and warranty card if provided with the Good. Any gifts received with the Goods must also be returned.

5.11. When returning a Good, the invoice number and order number must be indicated. If possible, the Buyer should enclose the invoice so that the Seller can process the refund as quickly as possible.

5.12. A Buyer who returned Goods will be refunded the full amount paid for the Good, including delivery costs. The Seller refunds the amounts for the Goods and delivery costs no later than 14 days from the day the Seller is informed of the Buyer’s decision to withdraw from the Contract. Current delivery and service tariffs are provided in the “Payment and Delivery” section. If only part of the Goods is returned, delivery costs are reimbursed only where the remaining Goods of the same order, if purchased separately, would have incurred a lower rate than the rate applied when purchasing the Goods together with the returned Goods, and only to the extent of that rate difference. If the Buyer has chosen a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obliged to refund the Buyer the additional delivery costs.

5.13. Refunds will be made using the same means of payment as the Buyer used for the transaction.

5.14. The Seller may withhold the refund until it has received the Goods or the Buyer has provided proof of having shipped the Goods back, whichever occurs first.

5.15. The Buyer has the right to withdraw from the Contract until the Buyer receives the Goods.

5.16. If the Goods were delivered to the Buyer after withdrawal from the Contract:

a) the Buyer must immediately return the Goods to the Seller;

b) the Buyer must take proper care of the Goods until they are returned to the Seller;

c) the price of the Goods and delivery costs shall be compensated to the Buyer in accordance with clause 5.12.

The online store is not responsible for defects that occur after delivery to the Buyer. If purchased goods have defects for which the Seller is liable, the Buyer has the right to demand repair of defects or replacement with new goods free of charge. If the goods cannot be repaired or replaced, the Seller will refund the Buyer all payments due under the Distance Contract. The Seller provides a written response to the consumer’s complaint within 15 days.

6. Processing of Buyer’s personal data The online store processes only those personal data which the Buyer has entered when ordering goods, such as name, surname, e mail, etc. The online store transfers personal data to transport service provider(s) to ensure delivery of goods. If You have expressly consented to receive our marketing communications, including news, we may contact You from time to time by sending information about our services and latest offers. For this purpose we may process the e mail address You provided when subscribing to marketing communications. The Buyer may opt out of marketing communications by notifying us at info@fixmatt.lv.

7. Dispute resolution For matters not provided for in these Terms and Conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia. The parties shall attempt to resolve any disputes between the Seller and the Buyer through mutual negotiation or correspondence. If disputes cannot be resolved by negotiation or correspondence, the parties shall bring the dispute before the courts of the Republic of Latvia, in accordance with applicable Latvian law. Disputes between a Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to the courts of the Republic of Latvia. The Buyer also has the right to address dispute resolution bodies of the European Union.